FREE PHOTOCRAFT · GUIDES & RESOURCES
PhotoCraft Not Loading or Working Online?
Start with the symptom you can see. These checks help identify the cause; they cannot guarantee that every browser or file will work.
1. Check Your Browser and Graphics Support
- Use an updated desktop Chrome or Edge and open the editor again. A phone browser may not provide the same controls or GPU support.
- In Chrome, open Settings → System and check “Use graphics acceleration when available.” In Edge, search Settings for “graphics acceleration.” If you change it, restart the browser.
- If this site says WebGPU is unavailable, try another supported desktop browser or the desktop app. Do not disable browser security or use experimental flags as a general fix.
2. When the Editor Stops Loading
- Allow time for the first download. The current WebAssembly file is about 25 MB; network speed affects startup.
- If a retry prompt appears before you have opened a document, choose Retry editor. Reloading discards any unsaved editor work.
- Open Developer Tools → Network, reload, and look for a failed
.wasmorphotocraft-web-…jsrequest. An HTTP error or blocked request is a loading issue, not evidence that your image is corrupt. - If the file requests succeed but startup still stalls, try a fresh browser tab and a different supported browser. Record the visible error before reporting it.
3. When a File Will Not Open
First open the small PNG used in our tutorial. If it works, test a copy of your original file. A complex PSD or large image can fail for different reasons than editor startup.
Keep backups, reduce file size where practical, and avoid uploading confidential documents to a public issue tracker. We have not validated every supported format or every PSD feature.
4. Try the Desktop Version
If browser graphics support is the blocker, the native app uses a different environment. Choose the correct OS and architecture from the official release. A desktop download is an alternative to test, not a guarantee that a file problem will disappear.
5. Report a PhotoCraft Problem
For an editor-engine problem, search existing issues first, then include your OS, browser version, hosted build ID, steps to reproduce and a screenshot without private content. This site is independent of the upstream team.